E: Describe your typical day in a sentence.
A: I start my day by going through the schedule that I have prepared. It starts with the utmost priority: getting my team ready to welcome our guests. Making sure the team feels good each day by communicating with them and empowering them so they perform well.
E: How did you come to be the director of operations at
The Langham, Jakarta?
A: When I graduated from university I had my black book where I wrote all of my professional goals while praying to achieve what I had written. I started my career as a concierge 15 years ago in one of the five-star hotels in Jakarta and moved to the Middle East to pursue my career. I came back to Jakarta in 2012, reached the managerial level in 2014 and director of rooms in 2016. I enjoy doing the job that I love. It inspires me to keep moving to where I am now, director of operations at The Langham, Jakarta. My motto is “Plan the work, and work the plan.”
E: What’s the favourite part of your job?
A: Seeing that both our colleagues and guests are happy.
E: How do you unwind?
A: I run in the morning, ride on my bike and travel when I have time.
E: Name one really special thing about your hotel.
A: We invite our guests to celebrate the every day with us by providing a warm and unpretentious service that comes from the heart of our colleagues.