Oliver Achatz
The Executive Assistant Manager at The Ritz-Carlton Jakarta, Mega Kuningan talks about his team, the property and how he enjoys being involved and is willing to get his hands dirty for something called passion.
Q: So, how did you come to be the Executive Assistant Manager at The Ritz-Carlton Jakarta, Mega Kuningan?
A: My passion for hospitality started when I was a high school graduate. I started my apprenticeship as a hotelier and eventually became part of The Ritz-Carlton family. I was with The Ritz-Carlton, Wolfsburg in 2003, The Ritz-Carlton, Berlin in 2004, The Portman Ritz-Carlton, and in Shanghai in 2011. Now, here I am with the most beautiful property in one of the most exciting cities!
Q: A typical day for you at The Ritz-Carlton Jakarta, Mega Kuningan – how would you describe it in just a few words?
A: Full of excitement and fun, also teamwork, teamwork, teamwork!
Q: So what is the toughest aspect of your job? And what is the most rewarding?
A: It’s sometimes a challenge to find the right work-life balance. I am blessed to have a super understanding wife who always supports me. The most rewarding moment is when you see happy guests leave your hotels and they tell you how much they loved and enjoyed it.
Q: What is an under-appreciated aspect of the F&B scene at The Ritz-Carlton Jakarta, Mega Kuningan that you think more people should know about?
A: The Ritz-Carlton Jakarta, Mega Kuningan keeps rolling out unique creations from the likes of The Royale Brunch for a divine brunch experience, Aperitivo di Lobo where we offer a beautiful alfresco terrace with drinks indulgence, Selfie&Dine as our current favourite deal to save 25% on our lavish buffet, and also our masterpiece of rich and beautifully presented Ritz-Carlton Signature Cakes.
Q: Be honest, how fast would things fall apart if you weren’t around?
A: Things wouldn’t fall apart when I am not around. I am very confident with the team here at The Ritz-Carlton. Our Ladies and Gentlemen have built a strong foundation to keep delivering consistent and flawless service to our guests.
Q: Who is another member of your team that you think deserves more wrecognition?
A: All of the back of house team deserves more recognition. Particularly stewarding, engineering and housekeeping have a great impact on Food and Beverage. Without them, the front of house team couldn’t provide the impeccable results.
Q: What’s the most ridiculous complaint you’ve ever received from a customer?
A: There are no ridiculous complaints as we take every comment from our guests in all seriousness. All of the input from our customers has been to remind us to keep delivering the best service.
Q: Would you mind sharing your recommendation for another restaurant in Jakarta and what your favourite dish there is?
A: Well, I am still very new to Jakarta and there are so many places I need to explore more. Any recommendations for me? (laughs)
Q: And finally, any advice for budding restaurateurs looking to break into the industry?
A: Be involved and willing to get your hands dirty. Stay focused and put 110% of your passion into it.
