Food and Beverage Manager at Pullman Bali Legian Beach
E: What are your responsibilities?
A: As Food & Beverage Manager at Pullman Bali Legian Beach, no two days are ever quite the same. I oversee the daily operations of our restaurants, bars, banqueting services, and special events, ensuring everything runs seamlessly while delivering strong business performance and memorable guest experiences. Equally important is nurturing my team, creating an environment where they can grow in confidence, sharpen their skills, and consistently provide the warm, attentive service that defines our hospitality.
E: What makes a typical day?
A: My day usually begins at breakfast service: walking through the restaurant, greeting guests, and ensuring everything is running smoothly. I make it a point to connect with our Elite members personally, ensuring they feel recognised and genuinely valued. From there, the day shifts between operational briefings, event planning, meetings, and supporting the team during busy service periods. Anticipating guests’ needs and resolving concerns before they arise is also an important part of my role.
E: What is your best attribute?
A: One of my greatest strengths is seeing every challenge as an opportunity to create a positive outcome. When a guest raises a concern, my priority is to listen, understand their perspective, and restore their confidence in our service. By responding with empathy, taking swift action, and finding the right solution, I have often seen moments of disappointment turn into genuine satisfaction. Watching a guest leave with a smile after arriving with a concern is one of the most rewarding parts of what I do.
E: Are you a team player or team leader?
A: I believe the best leaders are, first and foremost, great team players. While providing clear direction and maintaining high standards, I also believe in leading by example, working alongside my team whenever support is needed. Trust, open collaboration, and a shared commitment to creating exceptional guest experiences are the foundations of every strong team, and I strive to foster that culture every day.
E: Who has been the most influential figure in your career?
A: Without question, my General Manager, Mr. Ravi Khuchandani. Throughout my career, he has challenged me to grow, supported me through every stage, and trusted me with opportunities to develop as a leader. He has been a mentor whose guidance, confidence, and unwavering belief in my potential have played a significant role in shaping the professional I am today.
E: Name one really special thing about your hotel.
A: Pullman Bali Legian Beach is distinguished by its Heartist culture and thoughtfully curated dining experiences. Each evening, guests can enjoy a different culinary theme, ensuring there is always something new to discover throughout their stay. What truly sets the hotel apart, however, is the people behind every experience. Our team is committed to making every guest feel genuinely welcome, creating meaningful moments that remain long after checkout.
E: How do you unwind?
A: I enjoy jogging whenever possible because it helps me stay active and clear my mind. I also value spending quality time with my family. A positive atmosphere keeps everyone motivated and ultimately translates into better service for our guests.
E: Dead or alive, who would you like to take out to dinner?
A: I would choose my stepfather. We have not met for almost five years, so I would value the chance to share my hospitality journey with him and thank him for his support. It would be a deeply meaningful dinner I would always cherish.
Exquisite Taste Volume 52
Pullman Bali Legian Beach
W: pullman-bali-legianbeach.com
IG: @pullmanbali
